Fishbowl, a Symphony Technology Group (STG) company and the leading customer engagement platform provider for the restaurant industry, announced today that it has named Jim Soss as the organization’s next Chief Executive Officer. Symphony Technology Group acquired Fishbowl on January 27, 2017.
“We are thrilled to introduce Jim as the new CEO of Fishbowl,” said Marc Bala, Managing Director at Symphony Technology Group. “Jim has an outstanding track record of strong leadership. His exceptional expertise in the digital marketing and analytics domain, strong client focus, and proven experience in driving growth and innovation uniquely qualifies him to successfully lead Fishbowl into the future.”
Soss joins Fishbowl as a proven C-suite executive with 20+ years expertise in digital marketing, big data and analytics. Previous roles include Senior Vice President & General Manager for Responsys where he was part of the leadership team that resulted in Responsys’ acquisition by Oracle for $1.5B and Chief Executive Officer of Red Aril, a leading data management and technology company which he led through its acquisition by Hearst. Soss’ experience also includes leadership positions at digital marketing and data companies Acxiom, Infogroup and YuMe. Soss holds a BS from Princeton University and a MBA from The University of Chicago Booth School of Business.
“I’m honored and I’m grateful for the opportunity to lead this exceptional organization of dedicated and talented professionals. I look forward to building strong, trusted connections with the great restaurant brand partners Fishbowl has been helping for many years,” said Soss. “Fishbowl offers an advanced marketing and analytics platform designed specifically for the restaurant industry as well as superior customer success services designed to accelerate results for today’s restaurants. This is a terrific opportunity that any leader would welcome.”