Action analytics leader Symphony Performance Health announced today they have acquired member experience leader, The Myers Group. The combination of Symphony Performance Health (SPH) and The Myers Group (TMG) creates a unique set of patient and member experience measurement, reporting, and action analytics capabilities for healthcare organizations across the continuum of care. These capabilities, combined with advanced population health solutions, create a highly differentiated set of offerings that are in alignment with Meaningful Use 2 principles. Offering population health clinical management solutions that intersect with overall patient experience measurement and analysis is critical to the future needs of evolving healthcare delivery models.
Symphony Performance Health is currently a market leader within the ambulatory clinic and ambulatory surgical center market, providing patient satisfaction and survey measurement solutions to more than 1100 healthcare facilities. In addition, SPH provides H-CAHPS, ED-CAHPS, PCMH-CAHPS measurement, reporting, and action analytics within the broader provider marketplace. SPH’s advanced analytics allow a provider to compare Top Box Scores to their Net Promoter Scores. In addition, they offer a state-of-the-art leader rounding solution to provide electronic rounding and service recovery through their Perform solution set, legacy products of Voyance, acquired by SPH in 2014.
“This is exciting news for The Myers Group and for our clients,” stated Debbie Vereb, Executive Vice President of The Myers Group. “Symphony Performance Health has an outstanding reputation for empowering healthcare transformation. By combining our unique strengths, we can deliver even greater value and service to our clients and the healthcare marketplace.”
The Myers Group provides regulatory guidance and resources, empowering expertise and innovation in survey design, data collection, analysis, and reporting. Their clients include more than 225 health plans for whom they mailed more than 5 million surveys and made more than 7 million calls in 2014. Their multiple survey accreditations include NCQA-certified CAHPS survey vendor, CMS-approved Medicare health outcomes survey (HOS) vendor, CMS-approved Medicare CAHPS survey vendor, NCQA-certified CAHPS PCMH survey vendor, CMS-approved vendor for the CAHPS for ACOs survey, CMS-approved survey vendor for the QHP Enrollee Survey, CMS-approved ICH-CAHPS survey vendor, and CASRO (Council for American Survey Research Organizations) Member. Beyond the wide portfolio of survey offerings, the reputation of TMG for providing market-leading member satisfaction services makes the merger with Symphony Performance Health (SPH) an exciting venture for the healthcare market.
The combination of SPH and TMG will now be called SPH Analytics and will offer expanded options that add significant value to healthcare organizations. The acquisition solidifies SPHA as a top tier market entrant into the regulatory mandated CAHPS market across the healthcare continuum that provides mail, electronic survey, and call center operations. The expanded portfolio will include discharge phone calls, as well as preventative health, case management, and custom follow-up automated (IVR) and live call services to its clients.
“Bringing together patient/member experience measurement and analytics coupled with clinical population health solutions creates a unique, innovative solutions that meet the needs of our health plan and health system clients”, said Al Vega, CEO of SPH Analytics. Mr. Vega went on to say, “More importantly, this partnership creates highly differentiated patient experience capabilities beyond the traditional siloed survey measurement solutions that fall short of meeting these evolving needs. We bring transformative multi-modal solutions to the market, enabling our clients to use advanced analytics technology to dig deeper into a client’s member or patient data”.
The new SPH Analytics brings the combined strengths of each company into the $3 billon Symphony Technology Group portfolio. SPH Analytics will operate from headquarters in Alpharetta, GA, and offices in Branford, CT, San Francisco, CA, Nashville, TN, and Duluth, GA.