Findly, the on-demand talent market leader and a Symphony Technology Group (STG) company, announced today the release of the Findly Healthcare Service Profile(R), an innovative assessment tool designed to help hospitals accurately identify job candidates and employees who are more likely to provide a higher level of service to patients.
The ability for healthcare providers to determine the competencies of their front-line workers, including clinical, administrative and facilities support, is a significant competitive advantage. This is increasingly important due to growing participation in the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, whereby hospitals receive scores based on consumer feedback of their patient experience. The use of comprehensive assessments that can measure a person’s desire and ability to deliver excellent patient service is key for hospitals to improve their HCAHPS score and, ultimately, enhance the care that they provide to patients.
Findly’s new Healthcare Service Profile was developed to measure a range of competencies across clinical and support roles in the healthcare industry. Developed in collaboration with major healthcare systems to identify the personal characteristics that drive desirable patient care behaviors, the Healthcare Service Profile measures job candidates on five unique assessment scales: Demonstrates Respect, Interpersonal Communication, Patient Centricity, Quality Orientation, and Service Orientation.
By selecting new employees and developing existing employees who demonstrate strength in these patient service competencies, hospitals can systematically improve the behaviors that affect their patients’ opinions of care. At the same time, the ease of the assessment tool can greatly improve the candidate experience and the hospital’s ability to attract additional qualified candidates.
“Now that the HCAHPS survey gives patients clear insight into healthcare provider service perceptions, it is more crucial than ever that hospitals leverage new tools to hire professionals who can deliver the utmost levels of patient service and care,” said Jeff Russakow, CEO of Findly. “Our Healthcare Service Profile gives healthcare providers a proven, validated method for identifying candidates and current employees who show substantial strength in the areas indicative of a strong focus on patient care. As a result, they can elevate their level of service and drive positive patient care behavior as well as be viewed as an employer of choice and premier healthcare provider.”
About Findly Findly leads the world in talent acquisition innovation. Findly’s award-winning solutions combine unrivaled mobile and social capabilities, employer brand strategy, creative, digital and media placement with applicant tracking and assessments to address the challenge of finding the right talent at the push of a button. Built for today’s digitally savvy and highly mobile workforce, Findly delivers a compelling unified platform of technology and services to acquire, manage, screen and engage only warm candidates. The result is a more strategic use of talent and enhanced competitive advantage. Learn more at http://www.findly.com.
About Symphony Technology Group Symphony Technology Group (STG) is a strategic private equity firm with the mission of investing in and being a partner in building great software and services companies. In addition to capital, STG provides transformation expertise to enable its portfolio companies to deliver more value to clients to retain and attract the best talent and to achieve best-in-class business performance. All STG portfolio companies are expected to grow through innovation. STG’s current portfolio consists of 12 global companies with combined revenue of approximately $2.5 billion and thousands of employees spread across North America, Europe and Asia. For more information, please visit www.symphonytg.com.