Findly, the on-demand talent market leader and a Symphony Technology Group (STG) company, announced today that Samantha (Sam) Loveland has joined the company as senior vice president of Customer Success. In this role, Loveland is responsible for driving the adoption of Findly’s innovative products and solutions while overseeing strategic accounts. She works with Findly’s clients to identify the right solutions that best meet their unique requirements, as well as guide the implementation to ensure clients achieve positive results and reach their talent acquisition goals.
“We are pleased to welcome Sam to Findly, as her unrivaled expertise and impressive background will help us to ensure our clients have the best experience possible,” said Jeff Russakow, CEO of Findly. “Findly relies on a team of uniquely qualified professionals who help us advance our goal of transforming the recruiting process and addressing the growing market need for intuitive and innovative talent acquisition solutions.”
Prior to joining Findly, Loveland gained more than two decades of experience in customer relationship management. Most recently, she served as vice president, Worldwide Customer Engagement for Yammer, Inc., and continued to serve as the leader of the group following Microsoft’s acquisition of the company. In these roles, she managed the Customer Success, Implementation Engineering, Support, Training, Enablement and Strategic Customer Programs teams. She previously held the position of vice president for the Customers for Life organization at Salesforce.com, where she was responsible for driving adoption and user engagement.
In addition to her current role, Loveland serves as a member of the advisory board of BrightTALK, advising the company on how to build a world-class customer success organization. She received a BA in Quantitative Economics from University of California at San Diego and an MBA in Consulting and Finance from Columbia University.
Loveland’s customer success experience is instrumental in helping to promote Findly’s suite of products designed to deliver on-demand talent. The company’s cloud-based products include more than 20 core recruiting and talent management technologies with full social and mobile capabilities that enhance the talent acquisition function. A leader in talent innovation, Findly’s platform enables employers to attract, engage and measure those candidates most interested in their employer brand, allowing them to hire the right people faster.
“Findly continues to introduce groundbreaking solutions that revolutionize the recruiting process and change the way in which companies and candidates interact,” said Loveland. “It is a great honor to join the company and work closely with clients to ensure they utilize our robust talent acquisition solutions most effectively and get maximum benefit in their hiring strategies.”
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